I do very few reviews, but when you earn it, good or bad, you've earned it. My first encounter with AZ Eye Specialists in Goodyear was this morning. I visited as a referral from my PCP so I had no expectations as they were unknown to me. Our first encounter would truly solidify if I would even consider a return. So let's start with check-in. Rachel (the young receptionist) was excellent. She gave clear and friendly instructions on what was needed since this was my first visit. Two forms front and back but certainly not overly wordy forms that asked for all your business-took less than five minutes to complete (absolutely loved that part). Five minutes later, I was being called to the back by the Dr's Assistant - Christina. Lovely young lady. Very easy to talk to. Not sterile/distant in her personality at all. It seemed to me, that she understood my being a first timer (without saying it) that I might be a little anxious about what would happen at this visit and she treated me like a person and not so much like a patient with a problem (I really loved that). The interaction (the dialogue) was not forced but GENUINE and warm (oh boy, wonderful attribute). She carried out the pre-exam professionally. She was thorough and engaged me throughout. I knew what she was doing while she was doing it (tremendously important for us who are classified as the older generation to understand what is happening as it is happening) thank you for remembering that I am someone's mother and someone's grandmother - as they say. You treated me like we had known each other for years and that I deserved your best- thank you for that. Next, I was taken in to wait for Dr. Anne Floyd. Might have been all of an 8 min wait. What a breath of fresh air (as Doctors go). She was genuine, warm, and spoke with purpose. She genuinely engaged me about what my experiences had been with my sight, and spoke without all the medical terms that I would need to look up later. I understood it and that's HUGE! Over the years, I have had other eye specialists THROW prescriptions for glasses at me, heck I even had one say I needed bi-focals lol. I haven't worn glasses since I broke both pair 12 years ago. So, I was waiting to hear that I would need them even more so now (developed high blood pressure and diabetes after I began wearing them).... Well, Dr. Floyd sent me on my way, with a clean set of eyeballs (no disease, cataracts, glaucoma.. etc) and a recommendation that if I needed a little support reading, go pick up a pair of readers from Walgreens, rofl-lmao. I laugh because it is official, I am an old lady! readers from Walgreens, lol. Not only was she NOT going to push something on me that I didn't need, but, ended our encounter with "your eyes are good enough that I don't need to see you again until NEXT YEAR!" Come on now!!!!!! If I could have done cartwheels I would have. The process they have there working together as they do, was SOOOOOO efficient from check in to exam that I had to write this review. Thank you all for doing what you do in excellence. See you next year. Thank you from Opal F. - 6/16/2022
