COVID-19 Response & Update


SAFETY & UPDATED TEMPORARY OFFICE PROTOCOLS AT ARIZONA EYE SPECIALISTS

Patient safety – and the safety of our team members – is always our #1 priority at Arizona Eye Specialists. We take pride in maintaining sterile environments at all our locations. Since the development of coronavirus (COVID-19) cases in the U.S., we have amplified our disinfectant protocols to provide an additional layer of protection for our patients and staff.

Our practice resumed seeing non-essential appointments for patients on May 4. This means if you have a regular eye exam or any other type of appointment that was postponed, we will be rescheduling those appointments. If you have not already been contacted by our staff regarding your appointment, please call us directly at 480-994-5012, option 2 to get you back on our schedule.

Even with these safety measures in place, it is important for our patients and staff members to make responsible decisions about keeping appointments or coming into work. Please call us to reschedule your appointment or surgery if you, someone you live with or the person driving you to your appointment:

  • Is currently feeling sick or has any early flu-like symptoms or a respiratory illness
  • Has been exposed to a COVID-19 patient
  • Has traveled outside the country or had a layover at a busy transportation hub
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and team.

For example:

• Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.

• We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed. We will also be taking the temperature of everyone entering the office.

• You may see that our waiting room will no longer offer magazines since those items are difficult to clean and disinfect.

• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

We are also asking our staff and patients to follow these safety measures:

  • Refrain from handshaking.
  • Avoid touching your face (nose, mouth, eyes).
  • Cover your cough or sneeze with a clean tissue, dispose of it and immediately wash your hands for at least 20 seconds.
  • Wash your hands thoroughly before inserting or removing contact lenses.
  • PLEASE wear face masks to your appointment.
Please, at this time, family members or drivers may NOT accompany patients into the office.
We will consider Power of Attorneys, caretakers, or translators based on the needs of individual patients.

While we are committed to helping save the vision of our patients, we must be responsible about keeping our other patients and our staff healthy and reducing the risk of infection.

Please understand that we are all trying to navigate the best ways to handle this dynamic situation. We are continuously receiving updates from the American Academy of Ophthalmology as well as the Centers for Disease Control (CDC) so we can make the most educated decisions on how to provide or restrict patient care.  We appreciate your patience as we all work through this situation.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.

Thank you for understanding and please call us at 480-994-5012 if you have any questions or concerns.

Stay healthy.

Sincerely,

Arizona Eye Specialists